Smart Help service

Up to 80% of queries can be resolved immediately by answering the questions below. If you can’t find the answer to your question you can contact us by completing the wizard.

Is your question not on the list? Click on the categories below to get an answer to your question.

Top 10 Frequently Asked Questions

  • How do I unsubscribe to the newsletter and e-mails from
    We keep our users informed about the latest stores, discount codes and promotions. All users regularly receive our newsletters and e-mails. Do you wish to stop receiving these updates from Click here to unsubscribe or log in at and go to your account. You can make changes in your account under "Account Details" and then "E-mail Preferences" which newsletters and e-mails you do not wish to receive from
  • Is there a minimum payout amount?
    Yes, payout is possible when your balance on CashbackEarners is 20 CashCoins or more. In the total balance only those purchases with the status approved are included.
  • How can I request a cash out?
    You can request cash out when the total balance in your account is 20 CashCoins or more. In your total credit, only purchases with status approved are counted. Under "Payout" in your account, you can request a payout. You are not required to cash out your balance directly once you've reached the minimum payout amount. You can leave it in your account and can payout at a higher amount. Your balance expires if there has not been any activity in your account during a period of more than 1 year or in the case of abuse.
  • How can I earn more with
    In addition to shopping with cashback, you can earn even more with! Invite your friends to shop via and we will reward you! Or give your opinion by filling out online surveys. You can also participate in contests with great prizes. Great prizes and rewards are given away for your participation. Please note that you will only be rewarded for inviting friends, filling out surveys and participating in contests if you are logged in to
  • I cannot login. What should I do?
    If you sign in to, you will receive a confirmation e-mail on the e-mail address you provided. When you click on the link in that confirmation e-mail to confirm your details for, you can login on the website. Have you already been signed in and still you can not log on to the website? Request a new password. You will receive an e-mail with a link on the e-mail address that is registered at Click on this link and create a new password. Still cannot login with the new password? Please contact us and we will try to solve the problem as soon as possible.
  • How do I get my cashback on online purchases at
    Visit before you make a purchase, log in and click through to the store of your choice to make your purchase. We register your purchase and assign the cashback to your account at
  • I forgot my password. What now?
    Click here to request a new password. Enter your e-mail address and you will receive an e-mail from us with a link. Note: the e-mail address must be the same as the e-mail address registered in your profile on Click on this link and create a new password. You can change your password any time under "My account".
  • Are my account and my account with the store connected?
    No, your account at is completely separated from your accounts at the affiliated stores.
  • Do I receive CashCoins on the total purchase amount if I return products?
    No, CashCoins is adjusted depending on the returned part of your order. CashCoins will be given on the amount purchased. In some cases CashCoins for adjustment of the order or returning part of a purchase as a whole will fail. If the entire order is returned, then the entire CashCoins will also expire.
  • I didn't find my question in the FAQ. What now?
    Please contact us. Be specific about what your question or problem is and we will contact you as soon as possible.

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